TERMS AND CONDITIONS
By booking or participating in an event and any related products or services (an “Event”) with Mastermind Adventures Inc. (“MMA” or the “Event Operator”), you (“you”) agree to these Terms & Conditions (the “Terms”).
By booking an Event you acknowledge that you have read, understand, and agree to be bound by these Terms. If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party.
THE BOOKING CONTRACT
Your booking is confirmed and a contract exists when the Event Operator issues a written confirmation after receipt of the applicable deposit or booking amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Event Operator immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete, and accurate information to the Event Operator.
BOOKING ON BEHALF OF OTHERS
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Event booking, notifying the Event Operator or your travel agent if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Event Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
You must provide any medical and dietary information reasonably requested by the Event Operator and will be required to complete the Event Operator’s Event Intake Form (the “Intake Form”), which shall be made available on the Event Operator’s website.
Intake Forms are mandatory for all Events. If you have any pre-existing medical conditions which may impact your ability to travel, participate in an Event, travel to remote areas without access to medical facilities, or may adversely affect the experience of others on your Event, you must supply this information in the Intake Form.
The Event Operator reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of an Event.
The Event Operator reserves the right to deny you permission to travel or participate in any aspect of an Event at any time and at your own risk and expense where the Event Operator determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed to the Event Operator at the time of booking. The Event Operator may refuse to carry pregnant women over 24 weeks. The Event Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
In the event that you do not complete the required Intake Form or provide medical information reasonably required by the Event Operator for any reason by the deadlines indicated by the Event Operator, the Event Operator reserves the right to cancel your booking and all applicable cancellation fees will apply.
You are responsible for assessing whether an Event is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Event Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Event based on your own unique circumstances, limitations, fitness level, and medical requirements.
Travel with the Event Operator may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Event varies and the Event Operator makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
4. SPECIAL REQUIREMENTS
Any special requirements must be disclosed to the Event Operator in the Event Intake Form. The Event Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to the Event Operator in the Event Intake Form but the Event Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the Event Operator and the Event Operator is not liable for any failure to accommodate or fulfill such requests.
MANDATORY INSURANCE REQUIREMENTS
YOU MUST HAVE TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION, AND REPATRIATION COVERAGE OF US$200,000 covering all applicable dates of travel with the Event Operator. This insurance must cover personal injury and emergency medical expenses. On the first day of each Event, a representative of the Event Operator will verify that you have sufficient insurance in place. You are strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise as a result of loss, damage, injury, delay, or inconvenience while traveling. You acknowledge that insurance coverage is not included in the cost of any Event offered by the Event Operator and you are required to obtain separate coverage at an additional cost. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of the applicable insurance plans. You are responsible for advising your insurer of the type of travel, destination(s), and activities included in your booking so that the insurer may provide appropriate coverage.
PRICES, SURCHARGES AND TAXES
The published price of the Event and any products or services offered by the Event Operator is subject to change at any time, before or after booking confirmation, up to 2 months before departure. Events are priced and advertised exclusive of applicable sales taxes. After a confirmation invoice has been issued by the Event Operator, the Event Operator reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency, and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services; provided however, the Event Operator will only do so where the increase in question is greater than 2% of the original price paid for the products or services (excluding add-ons, insurance, and taxes). Upon learning of the necessity to impose a surcharge in accordance with this section the Event Operator will provide notice to you as soon as reasonably possible.
Where the increase in price is greater than 7% of the original price of the applicable products or services (excluding add-ons, insurance, and taxes), you may choose to either:
(a) cancel the applicable booking without incurring any penalty, and receive a full refund; or
(b) accept the change of price.
You must notify the Event Operator of your choice within 7 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.
From time-to-time the Event Operator may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by the Event Operator are not entitled to reduced pricing.
All dates, itineraries and prices of Events are subject to change at any time and the current price will be quoted and confirmed at the time of booking, subject to any surcharges that may be levied in accordance these Terms.
You acknowledge that you are responsible for keeping up to date on the specific details of your Event and any other products or services, including, but not limited to checking the Event Operator’s website at least 72 hours prior to departure as minor changes may have been made after the time of booking.
Event prices do not include international or other airfare unless expressly mentioned in the Event’s descriptions.
FINAL PAYMENT & ACCEPTANCE OF BOOKING
The confirmation sent by the Event Operator or your travel agent will contain details of final payment required for any booking. Payment of the balance of the price for any products or services is due 4 months before the departure date of the first product or service included in the applicable booking. If full payment is not received by the applicable due date, the Event Operator may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the amounts paid on booking as a cancellation fee. If a booking is made less than 4 months before the departure date of the first product included in the applicable booking, then the full amount must be paid at the time of booking. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.
The Event Operator is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to the Event Operator.
CANCELLATION BY THE PARTICIPANT
You may cancel your booking by notifying the Event Operator in writing. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Event Operator and are expressed as a percentage of the total price paid for the cancelled Event, product, or service (excluding any insurance products).
Cancellation of an Event:
(a) Cancellation received 4 months or more before departure of first product or service in relevant booking: the Event Operator will attempt to fill your booking with another participant; if the booking can be filled with another participant, your payment(s) will be refunded, minus a $200 USD cancellation fee.
(b) Cancellation received less than 4 months before departure of first product or service in relevant booking: any deposit or payment paid will be held by the Event Operator in accordance with these Terms.
For certain products or services the Event Operator offers, alternative cancellation terms may apply. The Event Operator will advise you of any such requirements prior to confirmation of the applicable booking.
CANCELLATION OF AN EVENT BY THE EVENT OPERATOR
The Event Operator guarantees that all scheduled Event departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure. Up to date Event and itinerary information is available on the Event Operator’s website or by contacting the Event Operator.
If an Event is cancelled by the Event Operator before the date of departure for reasons other than Force Majeure and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from the Event Operator:
(a) a substitute Event of equivalent or superior value; or
(b) a substitute Event of lesser value if no Event of equivalent or superior value is reasonably available and to recover from the Event Operator the difference in price between the price of the Event originally purchased and the substitute Event; or
(c) a full refund of all monies paid for the cancelled Event.
The Event Operator is not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, the Event Operator reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of an Event as described cannot be provided after departure, the Event Operator will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, the Event Operator may provide you with a refund for unused products or services as determined in its discretion.
It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure, and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits, and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with the Event Operator as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Event, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by the Event Operator that is a direct result of your failure to secure or be in possession of proper travel documentation. The Event Operator does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that the Event Operator is not responsible for any errors or omissions in this information.
FLEXIBILITY & UNUSED SERVICES
You acknowledge that the nature of adventure travel requires flexibility and acknowledges that they will permit reasonable alterations to products, services, or itineraries by the Event Operator. The route, schedules, accommodations, activities, amenities, and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of the Event Operator (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events, and entry or border difficulties). No reimbursements, discounts, or refunds will be issued for services that are missed or unused after departure due to no fault of the Event Operator, including your removal from an Event because of your negligence or breach of these Terms.
Changes made by the Event Operator: The Event Operator may modify your itinerary where reasonably required in its sole discretion. If the Event Operator makes a change affecting at least one in three full days of the itinerary or which materially affects the character of a product or service in its entirety (a “Material Change”), the Event Operator will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure. If a Material Change is made more than 14 days before departure, you may choose to:
i) accept the Material Change and proceed with the amended product or service;
ii) book another product or service of equal or greater value, if available (you will be responsible for paying any difference in price); or
iii) book another product or service of lesser value, if available (with a refund payable to you for the difference in price); or
iv) cancel the amended product or service and receive a full refund for the land-only portion of the applicable product or service (a refund is not available for other products or services booked which are not subject to a Material Change).
You must notify the Event Operator of your choice within 7 days of receiving notice or you will be deemed to accept the amended itinerary.
Once an Event has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment, or comfort. Any changes are at the discretion of the Event Operator. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with the Event Operator, whether or not such expenses arise from a change of itinerary, and the Event Operator is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. The Event Operator will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.
Changes made by you: You are responsible for ensuring that information provided to the Event Operator is accurate and up-to-date. Any changes to your name on any booking are subject to the Event Operator’s approval. Any changes to a booking depend on availability and are subject to the Event Operator’s approval and these Terms. Any extra costs incurred for making the change will be charged to you along with an administrative fee. Cancellation of any Event, product or service included in a booking will not be considered a change for purposes of this section and will be governed by the applicable cancellation terms. No changes are permitted to any booking within 10 days of departure of the first product or service on the applicable booking.
ACCEPTANCE OF RISK
You acknowledge that adventures travel and the products and services offered by the Event Operator may involve a significant amount of risk to your health and safety. By traveling with the Event Operator you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risk and releases the Event Operator from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in Event itineraries or otherwise offered by the Event Operator.
You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities, or travel to countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain countries where Events take place are often lower than the standards you may reasonably expect in your home country or region. You agree that the Event Operator is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges, or laws in effect in any locations where an Event, product or service is operated. You acknowledge you have considered the potential risks, dangers, and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.
You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on Event or, if in the opinion of the Event Operator (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, the Event Operator may terminate your travel arrangements on any product or service immediately at your expense and without any liability on the Event Operator’s part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.
You are responsible for any costs (including repair, replacement, and cleaning fees) incurred by the Event Operator or the Event Operator’s suppliers for property damage, destruction, or theft caused by you while on an Event. You agree to immediately report any pre-existing damage to a representative of the Event Operator and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.
You agree to take all prudent measures in relation to your own safety while on Event including, but not limited to, the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither the Event Operator nor its Third Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.
You agree to bring any complaints to the Event Operator as soon as possible in order to provide the Event Operator with the opportunity to properly address such complaint. You agree to inform your Event leader, another representative of the Event Operator or the Event Operator’s customer service department directly. The Event Operator assumes no liability for complaints that are not properly brought to the attention of the Event Operator and cannot resolve or attempt to resolve complaints until proper notice is provided. Any complaint made after the completion of an Event must be received in writing by the Event Operator within 30 days of the last day of travel of the booking in question.
THE EVENT OPERATOR IS NOT LIABLE FOR THIRD PARTY SUPPLIERS
The Event Operator makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, Event and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although the Event Operator takes all reasonable care in selecting Third Party Suppliers, the Event Operator is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. Any services provided by Third Party Suppliers are subject to the terms and conditions imposed by these Third Party Suppliers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements that govern the provision of their services. These may limit or exclude liability of the Third Party Supplier. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and the Event Operator does not warrant that any Third Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction.
THE EVENT OPERATOR IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS, OR EXPENSES ARISING OUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS, OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN THE EVENT OPERATOR AND ITS EMPLOYEES.
The Event Operator is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
“Optional Extras” refers to any activity, transportation, meal, product, or service not expressly included in the Event itinerary or price of the Event and do not form part of the Event. You agree that any assistance given by the Event Operator’s representative(s) in arranging, selecting, or booking, any Optional Extras is purely at your request and the Event Operator makes no warranties and expressly disclaims any liability whatsoever arising from participation in Optional Extras or any information provided by any representative of the Event Operator regarding any Optional Extras. You release the Event Operator from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to or arising from participation in or booking of Optional Extras.
You acknowledge and agree that any liability for loss, damages, death, personal injury, illness, emotional distress, mental suffering, or psychological injury or loss of or damage to property associated with Optional Extras is the sole responsibility of the third party providing that service or activity.
The Event Operator and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against the Event Operator for any such loss, damage, injury, or death.
In the event that any loss, death, injury, or illness is caused by the negligent acts or omissions of the Event Operator or of the Third Party Suppliers of any services which form part of the booking contract then the Event Operator limits its liability, where applicable by all applicable international conventions.
Carriage of passengers and their luggage by sea is governed by the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea (PAL), as amended (the “Athens Convention”) which is expressly incorporated into these Terms and any liability of the Event Operator and the Carrier (as that term is defined in the Athens Convention) for death or personal injury or for loss or damage to luggage arising out of carriage by sea will be determined solely in accordance with this Convention. The Athens Convention limits the Carrier’s liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to the Guest unless written notice is given to the Event Operator and/or the Carrier:
(a) in the case of apparent damage, before or at the time of disembarkation or redelivery; or
(b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place.
Any damage payable by the Event Operator up to the Athens Convention limits will be reduced in proportion to any contributory negligence by you and by the maximum deductible specified in Article 8 (4) of the Athens Convention. Copies of the Athens Convention are available from the Event Operator on request.
In so far as the Event Operator may be liable to you in respect of claims arising out of carriage by sea, the Event Operator is entitled to all the rights, defenses, immunities, and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in these Terms will be deemed as a surrender thereof. To the extent that any provision in these Terms is made null and void by the Athens Convention or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further. The Event Operator’s liability will not at any time exceed that of the carrier under its Conditions of Carriage and applicable or incorporated conventions or other legislation. Any liability in respect of death and personal injury and loss of and damage to luggage which the Event Operator may incur, whether under the contract with you in accordance with these Terms or otherwise, will always be subject to the limits of liability contained in the Athens Convention for death or personal injury.
Notwithstanding anything to the contrary elsewhere in these Terms, the Event Operator will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract, or other opportunity nor for any other consequential or indirect loss or damage of a similar nature.
For claims not involving personal injury, death, or illness or which are not subject to the Conventions referred to above, any liability the Event Operator may incur for the negligent acts or omissions of its suppliers will be limited to a maximum of the price which you paid for the applicable Event, not including insurance premiums and administration charges. Where this relates to loss or damage to luggage and other personal possessions then the Event Operator liability will not exceed $1,000 CAD. The Event Operator will not at any time be liable for any loss of or damage to valuables of any nature. You agree that you will be precluded from making a double recovery by making the same claims and seeking recovery against the Event Operator and its suppliers, contractors or other third parties.
The Event Operator will not be liable in any way for death, bodily injury, illness, damage, delay, or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Event Operator failure to commence, perform, or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage, or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather, or any other cause whatsoever beyond the reasonable control of the Event Operator; or an event which the Event Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.
IMAGES AND MARKETING
You agree that, while participating in any Event, images, photos, or videos may be taken by other participants, the Event Operator or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to the Event Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions, and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.
CONTRACT PARTIES & SUCCESSORS
These Terms will inure to the benefit of and be binding upon the parties and their respective heirs, legal and personal representatives, executors, estate trustees, successors, and assigns.
The Contract and these Terms are subject to the laws of Ontario, Canada and you submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any dispute under these Terms or concerning any Event, product or service.
The Event Operator reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Event Operator’s website at mastermind-adventures.com/terms-conditions. Any amendment will take effect 10 days after being posted to the Event Operator’s website. An up to date copy of these Terms, as amended, may be accessed at any time on the Event Operator’s website and will be sent to you upon written request to the Event Operator. You are deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Event Operator’s website. The Event Operator recommends that you refer to the Terms prior to travel to familiarize themselves with the most up-to-date version available.